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Warranty

EKKER is managing and providing service maintenance at many large complex projects. Managing and control includes systems maintenance in operation condition, systems operation failures preventative systems, effective recovery, equipment repairs and replacement, existing systems modernization and upgrade.

Hence EKKER helps the object owners to decrease the total amount spent for maintenance and increase the systems effectiveness that influences business production effectiveness.

Services provided in this field:

  • Consulting the client on technical issues by phone.
  • Providing consulting and clients issues trouble shooting services via e-mail.
  • Delivery and ordering spare parts required for repairs.
  • Diagnostics and identifying defective parts and repairs.
  • Equipment installation and set up.
  • Informing the client about the updated versions of software, diagnostics programs and etc.
  • On-site equipment maintenance service.
  • Response time for a client request — 1 hour.
  • Service time — 24/7 (24 hours a day, 7 days a week).
  • Defective equipment operations capacity recovery within 24 hours upon receiving a service request.